About the job

Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1995, the group is present in 22 countries across Europe, North America and Asia, with over 1.600 employees supported by a network of +10.000 linguists around the world.

At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brands.

Check out Our brand video to learn more about us!

Main Purpose

The job holder is responsible for the entire life cycle of content services projects in a given portfolio, ensuring customer expectation are met in terms of turnaround time, quality, and price; while in parallel ensuring budget/margin optimization

Main Responsibilities

Responsible for Projects execution including compliance to deadlines, standards/methodology, budget and margin optimization, quality standards, status reporting, month-end financials
Responsible for customer project setup, quotes and scheduling (per defined thresholds, collaborating with Account Management for complex quotes and those requiring validation)
Responsible for customer feedback, entry of CAPA's and completion of investigations.
Owns collaboration with RM, linguists, technical leads on resourcing and query management
Customer and internal communication and status reporting.
Collaborating with Account Management to define new processes and to strategize on process and tool optimization for a customer
Responsible for margin optimization, including both internal and external costs, working with RM as needed to support these efforts.
Ensure linguistic material, such as TMs, glossaries, style guides, are consistently updated and delivered per SLA's
Participate in the pre-sales activities as needed
Participate in quality audits, recognize opportunities for improvement and implement the changes as needed

Requirements

Educational Background
Bachelor’s degree in Translation or other equivalent degree
Professional Experience
3-5 years of practical experience in project management, especially in coordinating language service projects
Skills and Knowledge

Benefits National & Festival Holidays

Statutory benefits

Medical Insurance

Acolad

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