DESCRIPTION

Amazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, messaging, analytics, and other web computing services to customers all over the world. AWS operates a globally distributed environment at massive levels of scale, offering over 200 fully featured services to millions of active customers around the world, including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. The AWS Worldwide Field Enablement (WWFE) Organization is responsible for end-to-end enablement across all customer facing roles.

Key job responsibilities
As Localization Program Manager for WWFE, you will be responsible for managing complex localization processes, and working with global stakeholders including enablement managers, program managers, content strategy leads, multimedia / learning experience designers, and language service providers. The ideal candidate will have in-depth knowledge in localizing multimedia rich content such as eLearning and video and well versed in program management who can drive localization strategic initiatives such as operational excellence, quality assurance, and best practice establishment against our team’s goals.
Some of the key responsibilities include:

Concurrently manage multiple end-to-end localization productions that are in different phases such as defining scope, planning to execution.
Drive simultaneous shipping (or “sim-ship”) for some global and regional programs by collaborating both internal and external stakeholders globally.
Provide support for implementing new workflow when enablement or training is developed for new modality or learning management systems (LMS).
Identify and evaluate opportunities to drive innovation in localization workflows through technology adoption and process improvements
Assess and pilot new localization tools, including AI-powered solutions, to improve translation quality and reduce time-to-launch
Analyze workflow performance data and provide recommendations for tool adoption and optimization

A day in the life
A day in the life includes managing localization productions, working on localization initiatives, brainstorming with peers, self-directed development time, and participating in regular team strategic planning sessions.

About the team
The Design, Development, Delivery (D3) team is a creative production team focused on supporting Worldwide Field Enablement (WWFE). The team consists of two major roles: 1/Multimedia Experience Designers (MXDs) creating English based rich-media training content & 2/Localization PMs (LPMs) taking the produced content and localizing for a worldwide audience. D3's main priority is on-time delivery and launch of impactful, high-bar, visually engaging content for our customers. The Localization team within D3 supports our stakeholders in launching localized enablement and training for their global and regional programs.

About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

BASIC QUALIFICATIONS

5+ years of program or project management experience
5+ years of defining and implementing process improvement initiatives using data and metrics experience
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround

PREFERRED QUALIFICATIONS

Direct experience and/or having knowledge of eLearning content authoring, specifically Articulate 360 products (Storyline and Rise), and video editing tools.
Experience evaluating or implementing AI-powered localization solutions, machine translation technologies, or workflow automation tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually

Amazon Web Services, Inc.

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