Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

Outpatient Center in Schaumburg

Job Description

General Summary:

Provides complex medical interpreting services to aid patients and families with Limited English proficiency in their communication with Lurie Children’s staff regarding health care needs and interventions. Provides support to uncertified staff as needed.

Essential Job Functions

Provides complex medical and general interpreting services to aid patients and families with Limited English proficiency in their communication with Lurie Children’s staff regarding health care needs and interventions.
Accompanies and assists patients and families undergoing procedures and tests in multiple settings including registration, discharge, surgery and emergency.
Serves as liaison between patient/families and hospital staff to convey patient customer service needs and culturally specific issues/concerns.
Keeps accurate documentation of all patient encounters with the provided systems.
Aids in the translation of outpatient discharge recommendations and other documents related to patient care when requested by management.
Provides technical and systems level support to newer interpreters.
Maintains and enhances technical information for staff use, including terminology and cultural resources.
Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers, and others.
Supports professional development for the department by presenting appropriate and related topics when required.
Other job functions as assigned.

Knowledge, Skills And Abilities

National certification in healthcare interpretation
Bachelor’s degree in Language Arts, Psychology, Social Services or related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job.
Minimum of 3 years post graduate interpreting experience with at least one year in a health care setting.
Ability to think proactively, acts creatively, and takes initiative appropriately.
Strong communication, critical-thinking, and interpersonal skills.
Bilingual verbal and written abilities, bicultural knowledge required.
Ability to interpret and translate medical and healthcare terminology from English to the target language.
Ability to articulate and respond to cultural differences as related to healthcare issues.
Ability to work in a highly regulated environment with multiple demands.
Experience in multi-cultural or health care setting, and experience with interpretation or translation required.

Education

Bachelor's Degree (Required)

Pay Range

$22.25-$36.38 Hourly

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

Benefits

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various Voluntary Benefits

Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program

There’s a Place for You with Us

At Lurie Children’s, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints — recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children’s and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: peoplequestions@luriechildrens.org

Ann & Robert H. Lurie Children's Hospital of Chicago

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