Nepali Interpreter Job Category: Patient Services Requisition Number:

NEPAL001122 Full-Time On-site Springfield, MA 01103, USA General

Description: Under the direction of the Interpreting Supervisor, the

Medical Interpreter (MI) provides bilingual/bicultural interpreting

services to patients, families, and staff members at Caring Health

Center as well as the wider Be Healthy Accountable Care Organization

(ACO) network. The MI works as a member of the care team through an

integrated approach to care management; the MI works collaboratively

with the Primary Care Providers, Behavioral Health Providers, Nurses,

Medical Assistants, Community Health Workers, and more to provide high

quality, culturally and linguistically appropriate health care. The MI

facilitates communication between the patient and the health care system

and supports patients in navigating and accessing care. The MI will work

toward achieving the overall aims of Caring Health Center as well as the

Be Healthy ACO network. This position requires compliance with Caring

Health Center\'s compliance standards, including its Standards of

Conduct, Compliance Program, and policies and procedures. Such

compliance will be an element considered as part of the Medical

Interpreter\'s regular performance evaluation. Education and Experience:

Associate\'s Degree (area related to science or human services

preferred) or High School Diploma or equivalent background and

experience. One (1) to Two (2) years of interpreting experience

Preferred. Experience In a Health Care Setting Preferred. License,

Certification, and Registration Satisfactory completion of Medical

Interpreter Training - minimum of 40 hours Minimum Requirements: High

level of oral and written communication skills in target language and

English. General knowledge of cultural backgrounds of patients to be

served. High level of customer service and a positive approach to

working with others. Understanding of basic components of cultural

competency. Excellent interpersonal skills and demonstrated ability to

interact professionally with culturally and educationally diverse staff

and clients. Ability to work as an effective team member in a complex

and fast-paced environment. Ability to handle unpredictable changes to

schedule, workflow, etc. Excellent organizational and time-management

skills. Ability to work independently, problem solve and make decisions

for the well-being of the patient. Friendly, reliable, and professional

both in behavior and appearance. Knowledge of computer systems

(Electronic Health Record experience a plus). Must have a valid

Driver\'s License and a working vehicle, as there will be traveling

required from site to site including Springfield Behavioral Health

Network-Liberty Street. Willingness to work some weekend/evening hours

depending on need. Principle Responsibilities and Duties: Work as an

integral member of the Care Team, working collaboratively with the

Primary Care Providers, Behavioral Health Providers, Nurses, Medical

Assistants, Community Health Workers, and more to provide high quality,

culturally and linguistically appropriate health care. Facilitate

communication between the patient and all aspects of the health care

system. Maintain an understanding of a variety of regional accents and

linguistic styles (of target language) and registers and selects

appropriate mode of interpretation for each situation. Interpret with

highest degree of accuracy and completeness in consecutive,

simultaneous, and sight translation modes; notice cues from encounter

participants regarding level of understanding and/or need for

clarification. Recognize underlying assumptions of each party about

medicine, the encounter, the illness etc. and use this understanding to

empower the patient and provider to better understand each other. SEE

THE CARING HEALTH CENTER WEBSITE FOR MORE INFORMATION

Caring Health Center, Inc.

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Nepali Interpreter