Job Summary:

We are looking for an Ocean Import CS professional to support global accounts and local customers within our sea freight operations.

This role is responsible for managing end-to-end import shipment coordination, including documentation, customer communication, and delivery arrangement. You will work closely with overseas offices, customers, and internal teams to ensure smooth and timely cargo handling.

Key Accountabilities:

Customer service & Shipment Coordination

Communicate with overseas offices and customers for booking and shipment arrangements
Arrange shipments based on the earliest available vessel schedule
Provide regular updates on vessel schedules and cargo status
Handle customer inquiries and resolve operational issues

Import Documentation

Send shipping documents and arrival notices to consignees
Follow up on OB/L, HB/L, and other required documents from overseas agents
Ensure accurate documentation is shared with operations team for job file creation
Issue Debit Notes (D/N) and Credit Notes (C/N)

Delivery & Coordination

Arrange import customs clearance and inland trucking for shipments
Support POD requests and delivery-related coordination

Requirements:

A bachelor’s degree or above
About 5 years of experience in forwarding company or NVOCC, with a focus on managing sea freight operations
Knowledge in SOP of Ocean Import freight
Good communication and interpersonal skills
Proficiency in English (especially email communication)
Proficient in MS Office

Preferred:

Experience handling global key accounts
Strong problem-solving skills in shipment operations
Experience with freight forwarding systems or ERP

*This is a 1-year contract position

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