About the job

⭐⭐⭐ The ideal candidate has experience working within a translation or communications agency, with a strong focus on account management, client relationships, and achieving sales targets. ⭐⭐⭐

Important Information about the Role

We welcome applications from candidates with varying levels of experience — from fresh graduates or early-career professionals to those with 3–5 years of experience in Account Management or Sales within the translations or communications industry.

As an Account Manager, your core mission is to achieve individual and team sales targets.

Why Join Us

Hybrid work: 3 days in our Richmond HQ, 2 days from home
Modern office in Richmond (near East Richmond Station)
Purpose-driven work that shapes how Australia connects with every culture

About Ethnolink

Founded nearly 15 years ago, Ethnolink is Australia’s largest multicultural communications agency. We work with government and not-for-profit clients to create culturally relevant campaigns and projects in languages that reach and resonate with diverse communities across Australia.

We operate as an end-to-end agency, with services across research and insights, communications strategy, creative development, community engagement, media, and translation in over 150 languages.

Position Overview

The primary role of the Account Manager, Translations & Communications is to achieve individual and team sales targets by advising clients on translation and communications solutions.

This role involves understanding client needs, scoping translation projects, preparing quotes and sales proposals, and building strong client relationships through online and face-to-face meetings. You will work closely with government and not-for-profit clients to develop tailored solutions that meet their objectives.

The role also requires ensuring a clear and thorough handover of confirmed projects to the Production team, providing all required information to support efficient and successful delivery.

Responsibilities

Primary

Provide high-quality translation advisory services and develop tailored translation-based solutions to drive revenue growth amongst prospective and existing clients.
Identify clients' requirements and project scope, accurately estimating project costs and timelines.
Develop comprehensive sales proposals and quotes, and diligently follow up on these proposals for conversion to sales.
Lead the development of competitive and compelling responses to tender and RFQ opportunities.
Ensure clear and detailed hand-over of closed sales to the Production team, including all necessary information for efficient and successful project completion.
Develop and maintain strong business relationships with assigned clients, ensuring that their experience with the company is world-class.

Secondary

Grow company revenue through establishing new business relationships, while expanding opportunities with existing clients.
Identify and reach out to prospects via LinkedIn, email, and phone, cultivating a robust and diverse client base.
Conduct video conference meetings, phone appointments, and face-to-face meetings with clients as required.
Enter lead and sales data accurately and promptly into operational and finance systems for tracking and analysis.
Produce high-quality reports for management and the team, documenting sales progress, client feedback, and market trends.
Stay up-to-date with the latest industry trends and competitor offerings, applying this knowledge to improve sales strategies and client services.
Participate in ongoing professional development activities to enhance skills and stay current with industry changes and advancements.
Share knowledge, expertise, and best practices with other Account Managers, while providing ongoing training, coaching, and support to Account Coordinators.
Any reasonable task as requested by your Manager or the business.

Desired Skills & Qualifications

Prior experience in Account Management or Sales, ideally in the translations or communications industry, is valued.

Tertiary qualification in Translation, Interpreting, or Communications.
Helpful, enthusiastic and eager attitude.
Strong 'people' skills.
Willingness to travel and visit clients onsite in your capital city.
An understanding, appreciation and passion for cultural diversity.
An ability to learn and grow quickly.
Ideally, the ability to speak a language other than English.
Alignment with Ethnolink’s core values.

Ethnolink

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Account Manager, Translations & Communications