Job Summary

The Translation Coordinator supports Geisinger’s Translation Center of Excellence by coordinating enterprise translation operations for patient-facing and operational content across the health system. This role is accountable for intake governance, workflow oversight, quality tracking, turnaround time performance, and cross-functional coordination that support timely, accurate, and compliant delivery of translated materials. The Coordinator serves as a central operational resource for Epic-related translation workflows, ServiceNow request management, vendor and stakeholder communication, quality assurance documentation, reporting and dashboard support, and adherence to language access policies, regulatory requirements, and organizational standards. This role helps strengthen health equity, patient understanding, and operational reliability by supporting scalable, measurable translation processes aligned with CLAS standards, Joint Commission expectations, CMS considerations, and enterprise governance priorities.

Job Duties

Coordinates translation intake, triage, prioritization, and governance processes for the Translation Center of Excellence to ensure requests are complete, appropriately categorized, and routed according to defined standards, service levels, and operational priorities.
Manages translation requests through ServiceNow or other designated workflow tools, including intake validation, request documentation, assignment coordination, status monitoring, escalation management, closure documentation, and maintenance of auditable records.
Supports Epic-related translation workflows by coordinating work queues, tracking source and translated content, facilitating follow-up on dependencies, and helping ensure translated materials are available within required operational and patient care timeframes.
Verifies source content readiness, required metadata, language selections, document type, urgency, and workflow requirements before translation begins and reinforces the use of approved templates, glossaries, terminology standards, and style guidance.
Monitors and reports key operational indicators, including request volume, language mix, turnaround time, aging work, backlog, service level performance, quality trends, rework, and workflow exceptions, and escalates risks requiring leadership attention.
Maintains quality assurance logs and supports audits related to translation accuracy, completeness, terminology consistency, formatting, health literacy, and compliance with departmental and enterprise standards.
Documents and trends defects, delays, rework, and operational exceptions; supports root cause review; and partners with internal teams, vendors, and leadership on corrective actions and workflow improvement opportunities.
Supports vendor coordination by tracking assignments, turnaround performance, deliverable status, and quality findings, and by escalating issues related to service performance, capacity, responsiveness, or adherence to expectations.
Prepares dashboards, reports, and routine operational summaries for leadership and stakeholders to support visibility into performance, demand, risks, utilization, and process improvement priorities.
Communicates clearly and professionally with requestors and cross-functional stakeholders regarding intake requirements, request status, dependencies, delays, service expectations, workflow changes, and issue resolution.
Supports adherence to HIPAA, patient confidentiality requirements, Title VI, Section 1557, CLAS-aligned language access practices, accreditation-related expectations, and Geisinger policies and procedures governing written communication and patient-facing materials.
Participates in workflow design, process documentation, testing, implementation support, and training activities related to translation operations, Epic-related processes, ServiceNow enhancements, and other enterprise workflow changes.
Maintains organized reference materials, SOPs, decision logs, and operational documentation to support governance, continuity, audit readiness, and standardization across enterprise translation operations.
Performs additional duties as assigned in support of translation operations, language access services, enterprise governance, and departmental goals.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Education

Experience

Associate's Degree- (Required), Bachelor's Degree-Related Field of Study (Preferred)

Minimum Of 3 Years-Related Work Experience (Required)

Certification(s) and License(s)

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

Geisinger

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Translation Coordinator