Leadership is of utmost importance to us, not just as an add-on. Our expectations of our leaders and the entire Hellmann FAMILY are set out in our Leadership Principles. As a leader, you have a crucial role in perpetuating our culture, while also considering social, ecological, and economic sustainability.

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Purpose of the Position:

The Country Head of Airfreight (CHAF) is responsible for the profitability, quality, performance, and growth of the Airfreight product in the Country. He/ She manages and is fully accountable for the Country Airfreight P&L down to CM2. He/ She acts in alignment with the CMD and works closely with Regional Airfreight and other products and functions within the Country, backed by globally aligned frameworks and concepts.

Responsibilities:

Implements a countrywide blueprint for Airfreight Operations, including centralization of selected activities/flows within a globally agreed framework.
Functionally leads Airfreight Operations in Branches (Customer Service and Operational Service)
Is accountable and responsible for Country Airfreight productivity, quality, and Customer Performance and takes corrective action where required.
Ensures timely and accurate invoicing and job costing in country Airfreight Operations.
Ensures country Airfreight operations are compliant with external regulations and internal policies (incl. e.g. Airfreight Safety and Security, DG qualifications, GDP compliance).
Is consulted for and approves hiring into Airfreight positions in Branches.
Develops new business jointly with CMD and Head of Sales. Directs efforts of Field Sales in alignment with Head of Sales.
Develops and maintains relationships with major customers.
Manages local Airfreight procurement and subcontractor performance and compliance in line with global carrier strategy and standards.
Implements aligned global and regional Airfreight projects.
Escalates to RHAF where conflicting top-down priorities inhibit meeting the above remit.
Demonstrate full business ownership including P&L performance, forecast accuracy and timely corrective actions to close performance gaps.
Apply fact-based and data-driven decision making and translate business information into clear recommendations and measurable actions.
Demonstrate strong commercial acumen and build a close, constructive partnership with Country Sales. Previous Sales, Business Development or Commercial experience in freight forwarding is strongly preferred.
Work jointly with Sales in identifying target customers, trade lanes and business opportunities, developing commercially competitive solutions while protecting sustainable GP and CM contribution.
Bring solutions together with problems. Escalations should clearly state business impact, available options, recommendation and support required.
Maintain proactive and transparent communication with the CMD, ensuring early escalation of material risks and avoiding preventable surprises.
Translate agreed strategies and decisions into clear actions with ownership, milestones and measurable outcomes, ensuring disciplined follow-through to closure.
Act with a Country-wide perspective and develop a strong organization through clear performance management, talent development and succession planning

Target Metrics:

Airfreight CM2 (=primary), Productivity, Tonnage Growth, Operational Quality, Customer Performance, Delivery of global/regional projects.

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Country Head of Airfreight