Job Description

MC: Patient Relations- ( Full Time, Days) -

"This position is on-site.****

Job Summary: The Interpreter/Translator provides competent and culturally sensitive Spanish in-person, telephone, and video-remote interpretation for patients and their families/caregivers with Limited English Proficiency (LEP). Serves all sites licensed under Loma Linda University Medical Center (LLUMC) license. Maintains working knowledge of all applicable state and federal regulations and organizational policies related to LEP. Documents interpretation in medical record according to established guidelines. Adheres to the Code of Professional Ethics and Standards of Practice developed by the California Healthcare Interpreters Association. Utilizes interpersonal skills to maximize customer service in a manner that supports excellence in customer service and safe patient care. These services may be provided for both the LLUMC and LLUCH hospitals. Performs other duties as needed.

Education and Experience: High School Diploma or GED required. Associate's Degree preferred. Minimum two years of experience as an interpreter in a healthcare setting using in-person, telephone, and video-remote interpretation required.

Knowledge and Skills: Proficient in medical terminology, anatomy and physiology, as well as basic knowledge of cultural folk medicine required. Strong customer service background required. Bi-lingual and bi-cultural in English and Spanish required. Able to read, write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: Proof of training in an accredited interpreter program required. National Translation Accreditation Language Competency or California State Interpreter Certification preferred.

About Us

Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.

About The Team

Loma Linda University Health is a Seventh-day Adventist, faith and values based Christian institution. Candidates must understand and embrace the mission, purpose, and identity of Loma Linda and its affiliated entities.

We are an equal opportunity employer committed to the principles of diversity. We provide equal opportunities in all aspects of the employment process to every individual, regardless of gender, race, color, age, national origin, ancestry, physical or mental disability, marital or veteran status, genetic information or any other characteristic protected by law. In addition, we will provide reasonable accommodations for otherwise qualified individuals requesting an accommodation due to a disability. If you need accommodation assistance with accessing our job listings or completing an application, or during any other phase of employment with us, please contact Human Resources Management at (909) 651-4001.

Loma Linda University Medical Center is a religiously-qualified Equal Opportunity Employer under Title VII of Civil Rights Act of 1964. No question on this application is asked for the purpose of unlawfully limiting or excluding any applicant’s consideration for employment because of race, color, religion, gender, age, national origin, disability, genetic information, or any other status protected by applicable law. If you need a reasonable accommodation in the hiring process, please notify Human Resource Management.

We appreciate your interest in Loma Linda and wish you success in your job search!

Loma Linda University Health

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Interpreter/Translator