Multilingual Services Specialist

Location: Parramatta (Hybrid)
Employment type: Ongoing full-time, 35 hours per week
Grade: 7/8
Salary – $$116,981 to $129,42 pa plus employer contribution to superannuation and annual leave loading

Your role

Join Multilingual NSW as a Multilingual Services Specialist and help shape high-quality multilingual services for diverse communities across NSW.

This is an opportunity to combine your expertise in multilingual services with language technology, quality assurance and service improvement.

You’ll provide specialist advice, help optimise our Translation Management System and multilingual workflows, strengthen quality standards and language assets, and use performance insights to continually improve the way multilingual services are delivered across government.

What You’ll Do

As part of the Multilingual NSW Language Services team, you will provide specialist advice and support across translation, localisation, transcription, multilingual quality assurance and language technology.

You’ll assess complex multilingual service requirements, recommend appropriate delivery and quality approaches, and support the effective use and optimisation of our Translation Management System and associated workflows. You’ll also help maintain translation memories, terminology, style guides and quality standards, analyse service and quality data, and identify opportunities for continuous improvement.

You will work collaboratively with colleagues, language practitioners and government clients to solve problems, build capability and support consistent, efficient and high-quality multilingual service delivery.

What We’re Looking For

Demonstrated experience in multilingual service delivery, including translation, localisation, transcription and multilingual content management and/or language quality assurance.
Strong understanding of multilingual quality practices, terminology management, language standards and culturally appropriate communication.
Demonstrated experience supporting multilingual workflows with internal stakeholders, language practitioners and external clients in a high volume service environment.
Ability to analyse information, identify issues and trends, and contribute recommendations to support service quality and continuous improvement.
Proven recent experience administering or supporting Translation Management Systems (TMS) and associated language technologies, including workflow configuration, language asset management, reporting and quality assurance settings.
Proven experience using project management systems or similar workflow management platforms.
Relevant tertiary qualifications in translation, localisation, communications, linguistics, project management or related discipline, or demonstrated equivalent experience

Download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on https://multicultural.nsw.gov.au/

We do work that really matters

At Multicultural NSW you’ll be helping connect and unite people to develop resilient and welcoming communities. You’ll be supporting NSW to be the most successful multicultural society in the world.

Our work matters. We offer a range of rewarding career opportunities that allow us to promote cultural and religious diversity and social harmony.

Are you ready to join us?

Requirements

Click apply, attach an up-to-date resume (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

Targeted Question 1

Tell us about a multilingual service, translation or localisation workflow you have improved. What issue did you identify, what changes did you recommend or implement, and what was the outcome?

Targeted Question 2

Describe a time you used a Translation Management System or other language technology to improve quality, consistency or efficiency. What was your role, what challenges did you encounter, and how did you address them?

Applications close Friday, 2 October 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for Multicultural NSW, please contact the hiring manager, Jane Parry, at jane.parry@multicultural.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Poppy Sgro on 02 9765 3929 or via email at poppy.sgro@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

NSW Department of Communities and Justice

New Jobs

MNSW - Multilingual Services Specialist