The Employee Communications Manager is responsible for designing, managing, and continuously improving internal communications across a geographically diverse workforce spanning approximately 40 countries. This role ensures employees receive clear, consistent, and engaging communications that align with the company’s brand, vision, mission, and values.

You will partner with senior leadership, HR, and cross-functional teams to develop communication strategies, create scalable tools and templates, and select the most effective channels to reach broad and diverse employee audiences.

This is an onsite position at our HQ in Latham, NY.

JOB RESPONSIBILITIES

Global Communication Strategy & Execution

Develop and execute a comprehensive global employee communication strategy.
Plan and manage regular communication cadences (e.g., newsletters, leadership updates, organizational announcements, townhall meetings).
Ensure messaging is consistent, timely, and aligned across all regions & functions.
Effectively manage & maintain distribution lists to ensure accurate distribution of key messages

Content Development & Editorial Oversight

Create, edit, and oversee high-quality content for global audiences.
Translate complex business updates into clear, engaging messaging.
Maintain an editorial calendar aligned with company priorities.

Channel Management & Optimization

Identify and manage communication channels (e.g., intranet, email, collaboration tools, video, etc.).
Evaluate channel effectiveness and optimize based on engagement metrics.
Ensure accessibility and relevance across diverse cultural and geographic audiences.

Templates, Tools & Governance

Design and implement communication templates, playbooks, and guidelines.
Establish scalable processes and best practices for internal communications.
Ensure governance and consistency in tone, voice, and branding.

Stakeholder Collaboration

Partner with executives and senior leaders to craft key messages.
Collaborate with HR, Marketing, and regional teams to align communications.
Provide coaching and guidance to leaders on effective communication practices.

Global & Cultural Alignment

Adapt messaging for regional and cultural nuances while maintaining global consistency.
Coordinate with local teams or vendors for translation and localization.

Measurement & Continuous Improvement

Define KPIs and track communication effectiveness (e.g., engagement, reach, feedback).
Use data and employee insights to refine strategies and approaches.
Continuously improve tools, processes, and messaging impact.

REQUIRED SKILLS

Bachelor’s degree in Communications, Public Relations, Marketing, or related field.
5–8+ years of experience in internal or corporate communications, preferably in a global organization.
Proven experience managing communications across multiple countries or regions.
Exceptional writing, editing, and storytelling skills.
Strong project management and organizational abilities.

Preferred:

Experience working with distributed or remote workforces.
Familiarity with internal communication platforms (e.g., intranet, Teams, etc.).
Experience with change management and organizational communications.

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