Hourly Interpreter Trainer

In collaboration with the Training & Development Department, Hourly VI Trainers will lead Training classes and take on other training tasks as needed. This job requires knowledge of Video Relay, effective teaching approaches, and communication and training skills to communicate clearly with a variety of audiences.

Primary Responsibilities

Provide New Hire Training to newly hired VIs using approved Curriculum. This includes training on the VRS applications, interpreting in the VRS environment, FCC regulations, Company Policies, Call Handling, etc.
Under the direction of the Training Department and other relevant personnel, support and train current VIs, companywide
Be a role model and point person to answer questions on VI policies, procedures, trouble shooting and best practices. Bring questions to the Training Department as needed
Provide remote support to the training team at large in an ever-changing virtual environment
Work in VRS, adhering to all expectations of Video Interpreters, when not training.
Potential, occasional travel to provide training in various locations
Other Duties as assigned

Minimum Qualifications

Full time status required
Previous experience providing instruction or training strongly preferred
National Certification strongly preferred
Currently or recently a working Video Interpreter for Purple or ZVRS
Employed by Purple or ZVRS for a minimum of 3 months
Must be available to work a variety of schedules including nights and/or weekends (all time zones)
Available to travel on occasion
Comprehensive understanding of all current VRS applications and equipment
Excellent communication skills, both written and presentation
Knowledge of and the ability to accommodate to various learning styles
Ability to use various instructional methods to enhance training
Team player with excellent interpersonal skills
Must be able to work in a constantly changing environment
Positiveattitude
Strong planning, organizational, and presentation skills
Must be able to use Microsoft Office applications
Comfortable with technology and troubleshooting

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Physical Requirements:

Employees may experience the following physical demands for extended periods of time:

Sitting, standing and walking (95-100%)
Keyboarding (40-60%)
Viewing computer monitors, videophones, and other screens requiring close vision (60-80%)

Work Environment:
Work is performed in a business office environment or from an approved At-Home station. Some weekend and after-hours work will be required. Travel to other out-of-state company locations may be required on occasion.

ZP Better Together is an Equal Opportunity Employer.

Purple Communications Inc

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Interpreter - Hourly Trainer