Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Viki is a global entertainment streaming platform that specializes in Asian content. Our platform enables millions of viewers to discover and enjoy primetime shows and movies, subtitled in over 150 languages. Headquartered in San Mateo, California, we also have offices in Singapore, Seoul, and Shanghai, ensuring a strong global presence and a deep connection to the heart of Asian entertainment. Our platform is home to a large and loyal community of fans who share a passion for Asian culture and entertainment. Join us in our mission to bridge cultures and connect the world to Asian entertainment. At Rakuten Viki, we offer a chance to be part of a global community that celebrates culture, creativity, and connection.

Based in Korea and reporting to the Director, Content & Subtitle Operations, the Lead owns and executes end-to-end dubbing operational workflows, establishing processes and quality standards while ensuring timely delivery and high-quality availability of dubbed content on the Viki platform.

Responsibilities:

Lead end-to-end content operations across multiple regions and languages, with a primary focus on dubbing, ensuring timely delivery and high-quality localized viewing experiences.
Establish and continuously improve quality standards, operational guidelines, and success metrics for localization and broader content operations workflows.
Provide strategic oversight of dubbing operations while remaining capable of hands-on execution when required, including coordination with studios and localization partners.
Modernize and scale operations by systematically adopting automation, tooling, and workflow orchestration technologies.
Identify, evaluate, and onboard external vendors and partners (e.g., dubbing studios, localization vendors) to support scalable content operations.
Act as the main point of contact for content operations alignment, escalation, and prioritization, including dubbing-related matters.
Track and manage localization-related operational spend, reporting budget status, risks, and variances.
Collaborate cross-functionally to support seamless content operations across workflows and tools.
Support additional content operations initiatives beyond dubbing as business needs evolve.

Qualifications:

7–9+ years of experience in OTT, media, broadcast, or streaming operations, with substantial experience in localization, dubbing, or audio post-production workflows.
Proven experience leading operational functions or projects, with ownership of delivery outcomes and performance metrics.
Strong understanding of OTT content delivery pipelines, media formats, audio specifications, and localization requirements.
Demonstrated experience managing external vendors and cross-functional internal stakeholders at a strategic level.
Experience managing budgets, forecasting costs, and reporting operational performance.
Ability to balance strategic oversight with hands-on operational execution when necessary.
Solid understanding of OTT content delivery pipelines and localization processes, with the ability to own delivery outcomes.
Fluent in English and Korean.

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen

Passionately Professional - Take an uncompromising approach to your work and be determined to be the best

Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory

Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile

Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten Viki

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Lead, Content Operations