Pay: $34/hr

Duration:12 months

Shift: 8:00AM-4:00PM

Location: Rochester - Hybrid, 2 days in office and 3 days from home

Position Overview

The Technical Communications Specialist II is responsible for developing and delivering technical publications that support the safe and effective use, servicing, and compliance of products. This role works cross-functionally to create high-quality documentation, ensuring adherence to regulatory and quality standards.

Key Responsibilities

Develop, write, edit, and proofread technical documentation including manuals, labeling, instructions for use (IFU), and digital content
Manage document review and approval processes across cross-functional teams
Gather and organize technical information from SMEs and multiple internal/external sources
Ensure documentation meets regulatory, quality, and style standards
Support verification and validation (V&V) of publication effectiveness
Follow change control procedures and maintain document accuracy
Analyze and recommend improvements to documentation scope, format, and usability
Track project timelines and escalate risks or delays as needed
Investigate and resolve customer complaints related to documentation
Collaborate with internal stakeholders and external vendors (illustrators, translation, print/media)
Participate in special projects and additional duties as assigned

Key Stakeholders

Internal:

R&D, Technical Support, Regulatory Affairs, Quality & Compliance, Product Management/Marketing, PMRM, IT

External:

Illustrators, Translation Vendors, Print/Media Vendors, OEMs

Qualifications

HS Diploma required. Associate’s degree in Technical Writing, Communications, Medical Technology, Biology, Engineering, or related field strongly preferred
Minimum 3+ years of technical writing experience
Experience working cross-functionally with engineering, regulatory, quality, and leadership teams
Strong written and verbal communication skills
Ability to manage multiple projects in a fast-paced environment with tight deadlines
Proficiency with:
- HTML, XML, DITA
- Adobe FrameMaker
- Microsoft Office Suite
- Topic-based authoring / online documentation

Preferred Qualifications

Bachelor’s degree
Experience in a regulated environment (medical device, pharma, etc.)
Familiarity with content management systems (CMS) and CSS
Knowledge of JavaScript and animation tools
Experience with translation/localization workflows
Website design/authoring experience

If you are interested in hearing more about the position, please respond to this posting with your resume attached.

Please forward this posting to any friends or colleagues as we do offer a Referral Bonus for any candidate hired.

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Technical Communications Specialist II