San Jose Regular Operations Job ID: A223442

Responsibilities

About the Team The PMO (Project Management Office) team develops strategy, connects cross-functional business initiatives, and creates and optimizes processes for efficiency and innovation. PMOs within our team manage a portfolio of complex, cross-functional programs, provide insightful data-backed oversight, and serve as key strategic partners to the TikTok JV leadership team. As part of this ecosystem, our Enterprise Solution Product team bridges global information systems and localized TikTok JV operations. We are looking for Product Operations Specialist who will work closely with our Product Managers to drive the successful migration, landing, and operational execution of our corporate systems suite. This role is ideal for an operational catalyst who excels in complex environments, thrives on cross-functional alignment, and can turn high-level product strategies into seamless, on-the-ground reality. Job Responsibilities - Product Migration & Landing Execution: Work closely with Product Managers to deliver the end-to-end landing and migration of corporate systems. Develop detailed operational playbooks, rollout timelines, and change management strategies to ensure minimal disruption to the business. - Compliance Operations & Localization: Translate complex legal, regulatory, and data isolation mandates into standardized operational workflows. Monitor system compliance on the ground and feedback operational gaps to the PM and Engineering teams for continuous product iteration. - Cross-Functional Liaison & Alignment: Serve as a vital bridge between global corporate info-sys teams, TikTok JV, and R&D. Align diverse stakeholders to ensure global systems are successfully localized and adopted. - Voice of the User (VoU) & Feedback Loop: Act as the primary advocate for TikTok JV internal users. Establish feedback loops, analyze user pain points and system performance data, and drive product improvements in direct collaboration with the PM team. - Process Optimization & Training: Establish Standard Operating Procedures (SOPs) and training programs to scale system adoption. Drive digital transformation by promoting self-service tools and data-driven operational workflows.

Qualifications

Minimum Qualifications: - Education: Bachelor’s degree or higher in UX Design, Business Administration, Information Systems, Computer Science, Engineering, or a related field. - Experience: 3+ years of experience in Product Operations, Program Management, or IT Project Management, preferably within enterprise software, SaaS, or complex corporate systems. - Migration & Rollout Track Record: Proven experience in supporting large-scale system migrations, product launches, or enterprise-wide digital transformations from an operational standpoint. - Stakeholder Management: Exceptional interpersonal and communication skills. Proven ability to influence cross-functional teams (PM, R&D, Legal, Compliance) and manage expectations in ambiguous situations. - Ownership & Resilience: A strong "0 1" mindset with high stress resistance. Comfortable navigating complex organizational structures and driving results independently. Preferred Qualifications: - Analytical Skills: Basic proficiency in data analysis to track user adoption and system performance metrics. - UX/User-Centric Mindset: Background or interest in UX design, user research, or service design to help optimize internal workflows. - Experience or comfort working within global-local matrix organizations.

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $88000 - $202667 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About USDS

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.

On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA

TikTok USDS JV

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