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Delivery Lead, Localization & Scale Management

YPrime • Full-time • Remote (Malvern, PA, US) • 3w ago

About Company:

At YPrime, we pioneer solutions that streamline the clinical trial journey, increasing certainty from study design to data lock. With a foundation built on decades of industry insight and expertise, we are inspired by the life-altering outcomes unlocked by clinical trials. Our dedication to quality is pivotal in propelling the groundbreaking endeavors of our partners, researchers, and investigators. With a technology platform that enables speed, flexibility, and certainty for large and emerging pharma companies alike, we provide eConsent, eCOA, IRT, and patient engagement solutions that solve with certainty in clinical research.

About the Role:

The Delivery Lead, Localization & Scale Management plays a critical operational leadership role within YPrime’s eCOA Delivery organization. This role is responsible for overseeing the day-to-day execution of localization activities across multiple clinical studies, ensuring work is efficiently allocated, prioritized, and delivered on time.

This role partners closely with Program Managers and cross-functional stakeholders to align timelines, sequencing, and delivery priorities. The Delivery Lead also maintains a hands-on workload to stay closely connected to translation workflows and delivery challenges.

Responsibilities:

Own the allocation and balancing of work across Translation Coordinators to ensure optimal utilization and on-time delivery
Oversee the day-to-day execution of study-level localization activities across multiple concurrent projects
Maintain a clear, end-to-end view of all active localization work, priorities, and delivery timelines
Serve as the primary operational coordinator for the team, proactively identifying risks and managing dependencies
Triage, manage, and resolve operational escalations, escalating only strategic or systemic issues to senior leadership
Partner closely with Program Managers within Localization & Scale Management to align on submission timing, execution sequencing, and delivery priorities
Provide clear guidance and direction to Translation Coordinators related to priorities, timelines, and execution expectations
Identify delivery or performance challenges within the team and contribute input toward performance management and continuous improvement efforts
Support ongoing process optimization and operational efficiency initiatives across the delivery function
Maintain a limited individual study workload as a Translation Coordinator (approximately 25%) to retain hands-on expertise and operational credibility

Skills:

Strong operational leadership and workload planning skills in a multi-project, fast-paced environment
Proven ability to coordinate, guide, and influence execution across multiple contributors
Excellent problem-solving skills, with the ability to assess risks and manage escalations effectively
Clear and concise communication skills, translating priorities into actionable direction
Strong organizational and prioritization abilities under high-volume conditions
Ability to make informed, timely decisions using data and operational insight
Experience with localization workflows, translation lifecycle management, or similar operational domains
Ability to influence outcomes across peer and cross-functional teams without direct authority
Data-driven mindset, with comfort interpreting capacity, utilization, and delivery metrics

Education & Experience:

Minimum of 3 years of experience in localization, translation operations, or a comparable multi-project delivery environment
Demonstrated experience coordinating work across multiple contributors or teams, ideally in a lead or supervisory capacity
Proven ability to manage high-volume, parallel workflows with competing priorities and tight timelines
Experience in resource planning, workload balancing, or capacity management within a shared delivery model
Experience owning or supporting operational reporting, including status tracking, risk identification, and escalation management
Demonstrated success triaging and resolving delivery issues in a fast-paced, operational environment
Experience working within a matrixed or cross-functional organization, coordinating across roles without direct reporting relationships
Prior experience as a senior individual contributor, team lead, or project/program coordination role preferred
Hands-on experience with the end-to-end eCOA localization lifecycle (e.g., vendor coordination, submission planning, review cycles, delivery) is a plus
Fluency in an additional language is a plus