About Fano Labs
Founded in 2015, Fano Labs is a spin-off from the University of Hong Kong specializing in developing speech recognition, speaker diarization, speaker verification, and natural language processing technologies for multilingual environments. Fano Labs is headquartered in Hong Kong Science Park with offices in Shenzhen and Singapore. From analysis to automation, our language AI solutions empower enterprises to drive operational efficiency in customer service, compliance, and various lines of business.
Fano Labs develops an award-winning AI Interaction Analytics Platform – Callinter. It enables enterprises to enhance their Automatic Quality Management and Sales Compliance processes. By analysing voice calls, emails and live chats, Callinterenables businesses to gain a holistic view of their customer interactions more efficiently and effectively. Callinter applies to sales compliance and risks detection; business insights and sales opportunity discovery, and churn detection. Our solutions have been widely adopted in 40+ banks and FSIs, telecom, utilities, government and public sectors.
For more information about our solutions and organisation, please visit www.fano.ai
Role Summar
yWe’re hiring a Product Manager (US Market & Localization) to drive product-market fit and commercial success in the US. This role is primarily responsible for translating customer needs into scalable product capabilities
.You will work at the intersection of Product, GTM, and Delivery, owning the full loop from market insight to successful adoption
.
Key Responsibiliti
- esOwn the US market localization roadmap, translating customer needs, regulatory requirements, and competitive gaps into scalable product feature
- s.Partner with Engineering and Design to productize solutions for enterprise expectation
- s.Lead enterprise discovery to identify repeatable use cases and systemic blockers; convert findings into clear product requirements and prioritization input
- s.Build a closed feedback loop across customers, GTM, and delivery teams to continuously improve product-market fi
- t.Drive product-led growth by developing reusable solution frameworks, demo narratives, and use-case playbooks tailored to the US marke
- t.Equip GTM teams with clear positioning and standardized approaches to reduce reliance on custom sellin
- g.Ensure smooth pre-to-post-sale transitions by aligning on solution design, integration approach, and success criteri
- a.Support implementation readiness (UAT, go-live) and selectively engage in strategic deals to validate product fit and scalabilit
y.
Qualificati
- ons5–8+ years in Product Management, Solutions Consulting, or product-focused pre-sales within enterprise B2B Sa
- aS.Proven ability to translate customer needs into scalable product features, ideally with experience in product localization or new market expansi
- on.Strong understanding of enterprise systems, cloud architecture, and integrations, with hands-on exposure to implementation, UAT, and go-live process
- es.Demonstrated cross-functional collaboration skills and stakeholder management for both technical and business audienc
- es.Experience in Speech Analytics, Contact Center, NLP, or GenAI is a pl
- us.Willingness to travel for key customer engagemen
ts.
