Description
POSITION SUMMARY:
Primarily responsible for interpreting health information between English and Spanish for clients receiving Family Planning, Adult Health/STD services at the Tulsa Health Department. May be asked to assist other clinical areas with translation/interpretation services as needed.
Examples of Duties
Principal Duties/Responsibilities
The following functions represent the majority of the duties performed by the position, but is not meant to be all-inclusive or prevent other duties from being assigned when necessary:
ESSENTIAL JOB FUNCTIONS (100% of Time):
- Secures client health history by interpreting the history form for clients.
- Interprets explanations for obtaining screening tests and diagnostic tests.
- Interprets questions and explanations during physical assessment, routine visits, lab visits, and social worker intake.
- Interprets diagnosis and plans of care for clients.
- Interprets teaching or counseling provided in the clinic.
- Interprets and facilitates referrals to community resources.
- Translates materials from English to Spanish and from Spanish to English.
- Completes Medicaid Eligibility forms for clients and prepares them for mailing.
- Assists the clinician in rooming clients for health assessments.
- Performs data entry in PHOCIS software.
- Assists in all clinic programs as needed to improve patient flow by scheduling appointments for clients.
- Communicates with clients through phone calls with appointment reminder information and instructions.
- Act as interpreter liaison for the Tulsa Health Department in conjunction with contract physicians for tubal ligations and vasectomies.
- Coordinate patient contact and referrals with the Family Planning nurse.
- Assists with application and completion of the SoonerCare plan for eligible clients.
- Assists with clerical duties as needed: answering phones, scheduling appointments, pulling and filing charts, making copies, and sending faxes.
- Completes required training in support of duties and responsibilities.
- Other duties as assigned, including those required to fulfill activities in support of public health emergency operations.
Qualifications/Specifications
Typical Qualifications
Education
- High school diploma or equivalent required.
- Knowledge of English and Spanish languages, written and verbal, required.
- Prefer a bilingual person who is a native speaker of Spanish and has knowledge of medical terminology.
- Certificate in medical interpretation preferred.
Experience
- Two years of experience in translating/interpreting.
- Experience in a medical office preferred.
Knowledge And Skills
- Ability to speak, read, and write Spanish and English at various educational levels in a wide range of circumstances.
- Ability to relate to people of all ages, races, socio-economic backgrounds, and cultures.
- Effective oral and written communication skills when working with various community organizations and interacting with diverse groups of internal and external contacts.
- Effective interpersonal skills in working with personnel at all organizational levels.
- Good communication skills with clients in completing forms and records to assure confidentiality in collecting and protecting personal health information (PHI).
- Flexibility in acquiring and learning new tasks.
- Bilingual (Spanish/English) required.
Licenses: None
Internal And External Working Relationships
- Frequent internal contact with physicians, nurses, and other department personnel to exchange information regarding patient care, test results, and to discuss medical problems and treatment.
- External contact with patients to gather and provide health information.
Physical Effort
- Physical effort is required to lift and move equipment and supplies (up to 20 lbs.)
- Often sitting or standing for prolonged periods
- Some stooping, bending, and squatting may be required when providing direct-client services
- Repetitive computer and telephone use
- Ability to receive detailed information through oral communication
- Frequent communication with clients and team members
- Must be able to exchange accurate information over the phone, email, electronic medical records, and other modes of communication
Supervisory Responsibility/Accountability
Direct Supervision – None
Indirect Supervision – None
Budget/Money/Material – Responsible for assigned equipment
Reports to – Administrative/Interpreter Supervisor
Working Conditions
May be exposed to noisy environments, possible occasional exposure to communicable diseases, and emotional clients. Demanding, fast-paced, high-volume clinic.
Special Requirements
- Must possess the ability and willingness to perform job-related travel
- Must maintain THD record confidentiality according to HIPAA regulations
FLSA Status: Non-Exempt
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, and paid time off.
Part-time employees who work an average of 20 hours per week over the course of a year, receive benefits on a pro-rated basis.
See below for more details or visit our benefit page Benefits | Tulsa Health Department (tulsa-health.org):
- Competitive Salary
- Paid Holidays (typically 13 days per calendar year + 2 floating holidays)
- Paid Time Off (PTO) 20 hours per month
- Extended Sick Leave (ESL)
- Health Insurance
- Dental Insurance
- Vision Insurance
- Group Life Insurance and Supplemental Life Insurance
- Accidental Death and Dismemberment Insurance
- Short- and Long-Term Disability Insurance
- Critical Illness Care Plan including Cancer*
- Accident Plan
- Hospitalization Plan
- Supplemental and Whole Life Plans
- Legal and Identity Theft Protection Plans
- Public Service Loan Forgiveness
- Cost of Living Adjustments (COLAs)
- Retirement Pension Fund with a 5-year vesting period.
- Investment Benefits (e.g., 401A Employer/Employee Matching Fund (max. $150 per month), 457 Deferred Compensation Plan).
- Post Employment Health Plan (PEHP) - employer contributes 1% of the employee’s salary per year and unused employee sick leave is transferred to PEHP account upon retirement
- Employee Assistance Program
- Working 4 Balance - Workplace Wellness Program
- Promotional Opportunities
- Flex Plan
- Tulsa Municipal Employees Federal Credit Union
- THD employment qualifies for nursing education loan repayment through the NURSE Corps Loan Repayment Program.
01
Are you bilingual Spanish?
02
Do you have a high school diploma or equivalent?
