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Our client is one of the world's leading media localization and entertainment technology companies, providing end-to-end localization services that enable film studios, streaming platforms, broadcasters, and content creators to deliver content to global audiences. Leveraging unmatched global infrastructure and next-generation AI technologies, they help clients seamlessly adapt and distribute content across languages and markets.
Their expertise extends beyond translation, offering comprehensive localization solutions that ensure movies, TV series, documentaries, and other media are released simultaneously in multiple languages while maintaining the highest standards of linguistic, cultural, and technical quality.
Location: On-site Tokyo, Japan / Seoul, South Korea
Summary: As an Account Manager you will be responsible for client management, developing and maintaining strong client relationships with your clients and ensuring that their needs are met effectively and efficiently. You will be a point of contact for client inquiries and escalations, ensuring that the company delivers high-quality services that meet or exceed expectations.
Responsibilities:
- Client Relationship Management: Collaborate, build and maintain long-lasting relationships with your client, acting as a point of contact for clients, your Account Director and VP.
- Client orders: Oversee and detail all client order requests and PO’s and communicate effectively to Service Delivery. Ensure full understanding of client order before placing internal order with Service Delivery. Act as the initial point of escalation and collaborate with the client and Service Delivery teams on any operational issues to ensure the clients' interests are represented and met. Escalate issues as appropriate to your director.
- Project Coordination: Collaborate with internal teams (business development, sales enablement, Pricing and forecasting, Marketing, Contract management, Service Delivery, Operations) to ensure timely and successful delivery of quotes and orders to clients. Update any client systems to ensure correct data capture and progress.
- Account Growth: Work with your director to develop opportunities to grow existing accounts and expand the size and scale of projects we are given in alignment with the client’s goals and needs.
- Client Satisfaction: Monitor and assess client satisfaction through KPI’s of successful project delivery, addressing any concerns promptly to ensure high levels of client retention.
- Reporting and Analysis: Provide regular updates and performance reports to both clients and Account management teams, detailing progress, potential issues, and solutions.
- Contract Renewals: Contribute to contract renewals and negotiation processes, ensuring favorable outcomes for both the company and the client.
- Pricing management: Oversee quote creation and revision. Obtain quote approvals and oversee quote delivery. Manage margins to ensure profitability of orders. Monitor forecast revenue. Manage unpaid, unbilled or missing PO’s.
- Forecasting and Budgeting: Manage account budgets and updates to regular cadence forecasting, ensuring profitability while meeting client expectations. Investigate and resolve any billing or PO issues.
Requirements:
- Ability to work collaboratively with other departments and teams.
- Ability to work well with peers and appropriately respond to difficult situations.
- Bachelor’s degree in Business, Marketing, or related field (or equivalent work experience).
- Proven experience in account management, client operations, or sales (2+ years preferred).
- Strong interpersonal and communication skills.
- Excellent organizational skills and attention to detail.
- Ability to multitask and manage multiple accounts simultaneously.
- Problem-solving skills and the ability to resolve client concerns effectively.
- Experience in localization and media.
- A track record of meeting or exceeding targets and KPIs.
