- Classification: Austrade Overseas Performance Level D (AOPL D)
- Location: San Francisco, United States of America
- Salary: $73,600 - 88,000 USD
The Role
The successful applicant will be required to work independently under the guidance of the Consul-General and in collaboration with Australian Embassy colleagues in Washington, DC to provide consular, notarial and passport services to Australian citizens within the United States.
This position requires a self-motivated individual with strong interpersonal and communication skills. The focus of this role is to carry out consular and passport functions and to act as a contact point for visitors to the Australian Consulate-General in downtown San Francisco.
Consular staff are some of the most publicly scrutinised positions at Austrade. The roles routinely encounter difficult and stressful situations and, from time to time, will be required to perform duties out of hours.
Duties include
Processing of Australian passport applications and provision of notarial services
- Accurate processing of applications for Australian passports, including face-to-face counter service.
- Perform notarial services in accordance with strict policies, procedures and service standards.
- Respond professionally to passport and notarial enquiries by phone, email and face-to-face counter service during office hours.
- Execute administrative requirements of passport and notarial records and ensure the accurate receipting of monies.
Consular duties
- Provide consular services to Australians who have been imprisoned, hospitalised or require urgent assistance.
- Manage a caseload of consular clients, requiring accurate and concise reporting in English.
- Respond professionally to consular enquiries by phone, email and face-to-face counter service during office hours.
- Be available for consular emergencies out of office hours in extenuating circumstances.
- Carry out duties required to support Australians in electoral voting.
- Manage consular mail, diplomatic bag and courier services.
- Build and maintain strong local, regional networks (e.g. airports, local authorities, hospitals, legal advisory, local foreign ministry) to effectively deliver on consular and passport services.
- Work collaboratively within the Austrade and DFAT consular network to contribute to continuous improvement of service delivery, while upholding the Australian Public Service Values, Employment Principles and Code of Conduct and Work Health & Safety principles.
For more detailed information please view the Job Information Pack.
While we are aware people will utilise AI tools to assist with job applications, we need to see the candidate’s authentic responses to help us make a true assessment of the applicants applying.
Eligibility
To be eligible for consideration and appointment you must have:
- Work Authorisation - to be eligible for employment with Austrade in the United States, candidates must be legally authorised to live and work in the United States at the time of appointment.
- Language - the successful candidate must be a highly motivated team member, fluent in written and spoken English.
- Pre-employment checks - your suitability for employment will be assessed through a pre-employment screening process.
Closing date
Applications close at
11.30pm, Tuesday, 11 August 2026 (Pacific Standard Time).
Only candidates who complete their application in Austrade’s online recruitment system will be considered. Email applications cannot be accepted.
This is a locally-engaged position governed by Austrade’s Overseas Engaged Employees terms and conditions of employment and USA labour law. Candidates must currently have the right to live and legally work in USA. Austrade will not be able to provide any sponsorship letter nor be involved in the work visa application process.
