Job Requirements Position Summary
The Language Services Lead Interpreter is responsible for coordinating, supporting, and improving the delivery of interpretation services across the healthcare system. This role services as a liaison between interpreters, clinical staff, patients to ensure effective communication.
Minimum Requirements
Education
- High school graduate or GED
Experience
- 2 plus years of experience in interpreting in a healthcare environment
- Knowledge of medical terminology, EHR
License/Registration/Certifications
Preferred Requirements
Preferred Education
- Associate or bachelor’s degree
- Successful completion of medical terminology and medical interpretation training
Preferred Experience
Preferred License/Registration/Certifications
Core Job Responsibilities
- Coordinates the Language Services interpreting assignments for all SRHS Health sites.
- Serves as a point person for the daily language support needs
- Assists in assessing the interpreting needs of the organization
- Assists in assessing interpreting skill level of all Spanish speaking bi-lingual staff and residents across the organization
- Coordinates monthly interpreter schedule
- Assists in training new staff on internal processes and procedures
- Assists in training staff serving in other roles across that organization that serve as back up interpreters on interpreting policies and procedures
- Must be bilingual in English and Spanish with strong verbal and written skills in this language.
- Must be able to manage multiple tasks, assignments, and deadlines.
- Collaborates with Dispatcher to ensure that medical interpreter requests are met on a timely basis.
- Must possess strong interpersonal skills and be able to exercise good judgment, tact, and diplomacy.
- Must be available to work flexible hours, including Evenings, weekends and holidays, on an as needed basis.
- Ensures that medical interpreter Code of Ethics is followed during encounters with staff and patients/guests.
- Assists English speaking employees to communicate with Limited English Proficient patients/guests in culturally and linguistically appropriate styles and behaviors.
- Records & documents medical interpretation activities according to departmental guidelines, noting staff or patient’s concerns & issues related to risk management directives or violations of hospital policies.
- Must be well organized and attentive to details.
- Must be able to establish and maintain effective working relationships with coworkers, staff, and patients
- Other duties as assigned
