Overview
Who We Are:
Crowley is a privately held, U.S.-owned and operated company serving the maritime, logistics and energy industries with scale in 36 nations and island territories. Our Purpose is to bravely advance what’s possible to elevate people and planet, guided by our values of Integrity, Sustainability and Drive.
With more than $3 billion in annual revenue, our solutions provide integrated supply chains with a commitment to safety and reliability in our ocean and land transportation services and facilities.
We set high standards, operate with discipline, and continuously improve how we work. Performance, operational excellence and innovation drive how we compete, grow and deliver to our customers and partners.
Work Arrangement
Hybrid
What You'll Do
The Director, Dominican Republic serves as the market and service leader for the Dominican Republic, with accountability for commercial performance, P&L results, customer relationships, and cross-functional service execution. The role collaborates with and influences the commercial efforts of the Commercial team in the Dominican Republic, aligning local execution with Caribbean Region priorities. The Director owns the annual plan, forecast, revenue, cost, contribution margin, and corrective actions for the Dominican Republic business. Working in a matrixed environment, the Director aligns Sales, Pricing, Trade, Operations, Finance, Customer Care, Equipment, and other stakeholders to drive profitable growth, service reliability, asset utilization, and strong customer outcomes. The Director represents the Dominican Republic business internally and externally, establishes clear priorities, resolves barriers, and ensures disciplined execution against Caribbean Region objectives.
Responsibilities
Key Responsibilities:
Market Leadership & Commercial Execution
P&L Ownership & Business Performance
- Own the Dominican Republic P&L, including revenue, cost, contribution margin, forecast accuracy, and delivery of annual operating-plan commitments.
- Lead monthly financial and business-performance reviews with Finance and the VP, Caribbean Region Commercial, identifying variances, risks, opportunities, and corrective actions.
- Develop and maintain the annual business plan, commercial forecast, and market growth strategy for the Dominican Republic.
- Monitor volume, rate, cargo mix, cost-to-serve, contribution, collections, service performance, and asset utilization to improve sustainable profitability.
- Own recovery plans when performance falls below expectations and ensure actions, accountable owners, and timelines are clearly established.
- Lead commercial execution activities within the Dominican Republic market, ensuring alignment with Caribbean Region Commercial priorities and growth objectives.
- Collaborate with and direct the commercial efforts of the Commercial team in the Dominican Republic, setting priorities, coordinating execution, and reinforcing accountability for results.
- Drive customer growth and retention initiatives that strengthen customer value, support business expansion, and enhance market performance.
- Establish and manage commercial execution priorities within the Dominican Republic to improve responsiveness, customer engagement, and business outcomes.
- Monitor market activity, customer trends, and commercial performance indicators to identify opportunities and risks affecting market performance.
- Support implementation of regional commercial initiatives and ensure consistent execution within the Dominican Republic market.
Customer Relationship Management
- Lead customer relationship activities within the Dominican Republic, serving as a primary commercial point of contact for customers and key market stakeholders.
- Build and maintain strong customer relationships that support long-term retention, customer satisfaction, and business growth.
- Identify customer opportunities and risks and coordinate actions that strengthen customer engagement and commercial outcomes.
- Escalate and coordinate resolution of customer concerns, service challenges, and operational issues affecting customer satisfaction or market performance.
- Ensure customers receive timely communication and support regarding significant commercial, operational, or service-related matters.
Customer Growth & Market Performance
- Support sustainable customer growth within the Dominican Republic through proactive customer engagement, opportunity identification, and commercial coordination.
- Identify customer and market trends that may influence growth opportunities, customer retention, or competitive positioning.
- Recommend market growth focus areas that align local opportunities with broader Caribbean commercial priorities.
- Support execution of approved commercial initiatives designed to improve customer growth, retention, and market performance.
- Maintain visibility into customer activity, growth opportunities, and commercial performance drivers across the market.
Pricing Coordination & Trade Performance Support
- Coordinate pricing-related activities within the Dominican Republic by facilitating communication among commercial, pricing, and operational stakeholders.
- Provide recommendations regarding pricing actions based on customer requirements, market conditions, and commercial objectives.
- Support execution of approved pricing actions and commercial initiatives within the Dominican Republic market.
- Provide recommendations regarding actions that may improve trade performance within the market.
- Escalate pricing, trade, or commercial matters requiring additional review, approval, or leadership intervention.
Service Leadership, Capacity & Asset Planning
- Serve as the internal advocate for the Dominican Republic service, representing market and customer requirements with Operations, Pricing, Trade, Finance, Equipment, and U.S. Sales; collaborate with and influence U.S. Sales to focus customer-development, pipeline, and growth efforts on Dominican Republic priorities and opportunities.
- Partner with Operations on vessel schedules, port performance, equipment availability, capacity planning, cargo forecasts, and service levels committed to customers.
- Balance customer commitments, growth opportunities, cargo mix, margin, equipment needs, and available capacity to support reliable and profitable service execution.
- Identify and escalate issues affecting service continuity, financial performance, customer commitments, regulatory requirements, or the Company’s reputation.
Operational Escalation & Cross-Functional Coordination
- Coordinate response efforts for customer, service, operational, and commercial issues impacting customer outcomes or market performance.
- Partner with Operations, Trade, Pricing, and other stakeholders to align customer needs with business capabilities and commercial commitments.
- Facilitate communication among stakeholders to support issue resolution, service performance, and customer satisfaction.
- Promote alignment between commercial execution and operational delivery within the Dominican Republic market.
Market Insights & Business Performance
- Monitor customer activity, market developments, and business performance trends to support informed decision-making and commercial execution.
- Provide market intelligence, customer feedback, and commercial observations that support Caribbean Region Commercial planning and performance discussions.
- Identify opportunities to strengthen customer retention, improve customer experience, and enhance commercial effectiveness.
- Recommend actions that support growth, customer outcomes, and overall market performance.
Leadership & Organizational Effectiveness
- Provide leadership and direction within assigned areas of responsibility to support accountability, collaboration, and execution excellence.
- Collaborate with, guide, and direct the Dominican Republic Commercial team’s efforts, including customer priorities, pipeline activity, renewals, pricing coordination, and market-growth initiatives.
- Establish a disciplined operating cadence, including daily service monitoring, weekly commercial reviews, monthly P&L reviews, and quarterly business reviews.
- Ensure decisions, commitments, open issues, accountable owners, and deadlines are documented and actively managed through completion.
- Influence outcomes across a matrixed organization through fact-based recommendations, clear priorities, strong relationships, and timely escalation.
- Promote consistent execution of commercial priorities and customer-focused activities across the Dominican Republic market.
Talent Development & Succession
- Support capability development through coaching, knowledge sharing, and performance feedback.
- Reinforce a culture of accountability, customer focus, collaboration, and continuous improvement aligned with Caribbean Region Commercial objectives.
Qualifications
Experience:
- 8+ years of experience in commercial leadership, customer relationship management, sales, pricing, logistics, transportation, supply chain, or related business functions.
- Demonstrated experience managing or materially influencing a P&L, including revenue, cost, margin, forecasting, variance analysis, and corrective-action planning in an asset-intensive or service-based business.
- Experience collaborating with and directing the efforts of a market-based Commercial team while aligning execution with regional priorities.
- Experience leading service performance through a matrixed organization and aligning commercial, operational, financial, pricing, customer-care, and asset-planning stakeholders.
- Experience managing customer relationships and commercial activities within a complex business-to-business environment.
- Experience using operating reviews, financial metrics, customer insights, and market intelligence to establish priorities and improve business performance.
Education & Credentials
Bachelor's degree in Business, Marketing, Logistics, Supply Chain, Transportation, or related field; or equivalent work experience.
Technical Skills
Proficient in Microsoft Office products, including Excel, Outlook and Word. Experience working with CRM systems, commercial reporting tools, and business performance dashboards preferred.
Other
- Ability to travel as needed.
Competencies
Demonstrated ownership mindset with the ability to lead the Dominican Republic market and service as an integrated business. Capable of collaborating with and directing the Commercial team’s efforts while balancing profitable growth, customer commitments, service reliability, operating costs, capacity, and asset utilization. Builds and maintains strong customer relationships while using a disciplined operating cadence, fact-based decision-making, and clear accountability to convert P&L ownership into measurable results.
Proven ability to manage multiple customer and market priorities while maintaining strong organization, responsiveness, and execution discipline. Skilled in coordinating activities across stakeholders and functions to achieve customer and business objectives.
Strong analytical and problem-solving capabilities with the ability to identify customer trends, assess business risks, evaluate commercial opportunities, and recommend actions that support customer growth and retention objectives.
Ability to influence outcomes through collaboration, credibility, and sound business judgment rather than formal authority. Demonstrated ability to work effectively within established commercial frameworks and escalate issues appropriately when broader review, approval, or leadership intervention is required.
Commitment to customer focus, execution excellence, accountability, and continuous improvement within a dynamic commercial environment.
What We Offer?
We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.
Our Total Rewards Include
- Competitive pay with recognition programs
- Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
- Leave and family support: parental leave and sick leave
- Learning and growth: access to training and development for continuous skill development
- Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts
At Crowley, we invest in you—your success, your health, and your future.
