Job Title: Globalization Operations Specialist

Area: Globalization Operations

Reports to: Manager of Globalization Operations

Classification: Exempt

Location: Evanston, IL

Organization Overview

Rotary is a membership organization that unites people from all continents and cultures who take action to deliver real, long-term solutions to pressing issues facing our communities and the world. Each year, Rotary members expand their networks, build lasting relationships, and invest more than $300 million and 16 million volunteer hours to improve lives and create positive change in the world. In exchange for hard work and dedication in support of Rotary’s clubs, members and other participants, and their humanitarian service projects, our employees receive competitive salaries, flexible schedules, comprehensive benefits, and job enrichment. To learn more, visit http://www.rotary.org.

Rotary’s Commitment to Belonging

At Rotary, we foster a welcoming environment where all employees are valued and empowered. We are dedicated to creating meaningful opportunities and supporting the growth and well-being of our team. Join us in building a world where everyone can unite, take action, and create lasting change.

Position Overview

The Globalization Operations Specialist works closely with the members of the Global Communications & Design team and its clients across the organization to ensure that localization, design, and editing projects are optimally set up, supported throughout their implementation, and delivered to requesters in a timely manner. This role requires expertise in localization project management, and devotes a significant amount of time to working with the various technological tools and platforms needed to complete and deliver localization projects. Requiring constant, real-time coordination with clients and team members, this person combines technological expertise and problem-solving acumen with excellent written and oral communication skills.

Work Arrangement

This position is designated as Fully Remote and may be required to work from world headquarters or another location on an ad hoc basis for meetings, training, etc., as determined by management. For positions classified as Fully Remote, an employee may, with express written permission, reside in/work from one of the approved states where Rotary is registered as an employer, which currently includes: IL, CA, IN, OR, LA, NC, MN, WI, TN, TX, MI, GA, VA, MA, RI, AZ, WA and FL.

You Will Have

Professional proficiency in English (multilingual skills preferred)
Bachelor’s degree or equivalent
5+ years’ experience in localization project implementation and management
Proven expertise as a project manager and administrator across multiple CAT tools, including strong command of linguist-facing functionality
Proven expertise with translation technologies, including translation memory, terminology management, machine-translation, and AI-enabled localization tools
Strong working knowledge of markup and localization file formats, including HTML, XML, and XLIFF
Experience implementing and configuring CAT tool migrations, integrations, and workflow automation
Familiarity with content management systems, learning management systems, email marketing software, and other content-related platforms
Strong technical aptitude and ability to quickly understand new platforms and systems
Strong ability to work effectively with common source document formats used in localization, especially Microsoft Word, Excel, and PowerPoint files
Strong project management, organizational, and process-execution skills
Strong analytical, problem-solving, and communication skills
Ability to travel domestically to participate in team integration at headquarters

You Are Good At

Delivering accurate, timely work with strong attention to detail, even under pressure
Learning new language and content technologies quickly and applying them effectively in day-to-day operations
Grasping both the big picture and operational details of localization workflows
Managing multiple priorities and coordinating effectively across teams and resources
Analyzing data, generating reports, and communicating insights clearly to stakeholders
Explaining complex technical procedures and requirements to people with varying levels of technical knowledge
Troubleshooting process, technology, and logistics issues with sound judgment and a solutions-oriented approach

You Will Be Responsible For

Setting up localization, interpretation, and editing projects for successful execution according to their unique requirements, including identifying appropriate workflows and necessary integrations
Communicating with requesters to support planning, gather necessary reference materials, resolve questions, adjust timelines/priorities, and follow up on delivery issues
Implementing MTPE workflows and completing related preflight and postflight tasks
Performing source quality improvement (SQI), including CAT tool segmentation adjustment, document cleanup, and AI-assisted text correction
Maintaining translation memories, term bases, LQA rules, and other linguistic assets
Implementing and configuring localization tools, platforms, integrations, and AI-enabled applications
Working closely with the Manager of Localization to support workflow routing, resource assignment, and project coordination
Supporting the Manager of Globalization Operations in identifying and implementing process improvements
Collecting data and preparing reports on core operational activities
Troubleshooting technical issues and supporting team members in their daily use of translation technologies and content platforms
Occasionally working outside of regular business hours or on weekends, as assigned, to support communications plans or Rotary events
Supporting design project coordination as needed

Leadership Attributes

Communication: Be open to receiving ideas from diverse viewpoints and able to communicate messages so that they are universally understood.
Collaboration: Builds partnerships and works jointly with others to meet shared objectives.
Global Perspective: Anticipates trends in the global humanitarian market to make decisions on where to focus Rotary’s efforts.
Accountability: Have a clear sense of ownership and take personal responsibility for actions.
Innovation: Move Rotary beyond traditional ways of thinking
Adaptability: Respond to changes willingly and recognize when to adjust based on the situation.

Salary Range

$65,700 - $73,500

Why work for Rotary?

Generous medical, dental, and vision benefits package
Progressive 401k matching contributions
Above market and generous paid time off package
Tuition reimbursement
Professional development opportunities
On-site cafeteria and coffee bar with special pricing for Rotary employees
Flextime-several different work schedules to choose from
Close to CTA, Metra, a variety of stores, and many food options

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Globalization Operations Specialist