Details
Skills
Freight Dispatch & Logistics: DAT/Truckstop, TMS, FMCSA/DOT & ELD compliance, load/route planning, rate negotiation, broker-carrier communication, BOL/POD, driver scheduling.
Medical Interpretation: OPI/VRI, consecutive & simultaneous interpretation, medical terminology, patient-provider communication, cultural competency.
Compliance & Confidentiality: HIPAA, FWAA, data privacy, professional ethics and neutrality.
Virtual & Administrative Support: CRM coordination, scheduling, data entry, email management, documentation and intake support.
Language Services: Translation, transcription, proofreading, transcreation, SRT subtitling and terminology management.
Customer Service: Multilingual communication, call-center operations, conflict resolution, active listening and client engagement.
Technology: DAT, Truckstop, TMS platforms, Microsoft Office and Google Workspace.
About
Multilingual remote-operations professional with 10+ years of experience in medical interpretation (OPI/VRI), virtual medical assistance, administrative support, logistics coordination, and customer service. Truck Dispatcher certified (2026) with training in DAT/Truckstop, TMS systems, FMCSA/DOT regulations, ELD compliance, broker-carrier communication, rate negotiation, route planning, and freight documentation.
Skilled in CRM management, scheduling, data entry, documentation, and high-volume communication, with strong attention to detail and confidentiality. Fluent in English, French, Kinyarwanda, Kiswahili, and Kirundi, with EF SET C2 English proficiency and certifications in Medical Interpreting, HIPAA.
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