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R. d.

Customer Support Specialist | Medical Interpreter | Customer Success | Operations | EN • PT • ES |
Taubaté
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Details

Professional role: Interpreter, Translator, Interpreter & Translator, Project Manager, Other localization roles
Location-state: São Paulo
Location-country: Brasil

Skills

Customer Support · Customer Service · Customer Experience · Phone Support · Email Support · Chat Support · CRM · Appointment Coordination · Conflict Resolution · Customer Retention · Medical Interpretation · Consecutive Interpretation · OPI · VRI · Medical Terminology · HIPAA · Active Listening · Portuguese · English · Spanish · Remote Work

About

Multilingual professional fluent in Portuguese, English, and Spanish, with 11+ years of experience in customer-facing roles and professional communication.

Experienced in supporting U.S.-based customers through phone, email, and chat, handling high-volume interactions, appointment coordination, issue resolution, CRM documentation, and remote operations.

I have also completed a 40-hour Medical Interpreter Training program covering medical terminology, HIPAA, interpreter ethics, consecutive interpreting, and OPI/VRI preparation.

Currently open to remote opportunities in Customer Support, Customer Service, Customer Success, Operations, and Portuguese ↔ English Medical Interpretation (OPI/VRI).