Company Description Grupo Noa International is a premier virtual call center serving the international direct response industry. The company operates multilingual customer service and sales support in more than 29 countries, handling a wide range of languages including English and Spanish. Grupo Noa specializes in inbound customer service, outbound lead generation, direct response campaigns, and upselling during service calls. As a fully virtual organization, it offers remote opportunities for professionals who can support diverse, global customer bases.
Role Description This is a full-time remote role for a Medical Interpreter (Spanish). The Medical Interpreter will facilitate clear and accurate communication between Spanish-speaking patients and healthcare professionals via phone or virtual platforms. Daily responsibilities include providing consecutive and, when needed, simultaneous interpretation of medical consultations, instructions, and procedures, while preserving meaning, tone, and confidentiality. The role also involves clarifying medical terminology, ensuring that patients understand diagnoses, treatment plans, and consent forms, and documenting interpretations in line with company and client guidelines. The interpreter will follow established protocols, adhere to ethical standards, and collaborate with the call center team to maintain quality and service-level requirements.
Qualifications
- Candidates should possess strong Medical Interpretation and Interpreting skills, with experience working in clinical or healthcare settings.
- Candidates should possess solid Translation abilities for medical information, with attention to accuracy and cultural relevance.
- Candidates should possess a thorough understanding of Medical Terminology in both Spanish and English.
- Candidates should possess proficiency in Simultaneous Interpretation for real-time medical conversations when required.
- Native or near-native fluency in Spanish and excellent command of English, both spoken and written.
- Prior experience as a medical interpreter, preferably in remote or call center environments.
- Knowledge of interpreter ethics, patient confidentiality, and HIPAA or equivalent privacy regulations.
- Strong listening skills, emotional composure, and the ability to handle sensitive or urgent medical situations.
- Reliable high-speed internet connection, a quiet workspace, and comfort with call center and remote work technologies.
- Relevant certification or training in medical interpreting is highly preferred; additional healthcare or linguistics education is a plus.
