Company Description Grupo Noa International is a premier virtual call center serving the international direct response industry. The company operates in more than 29 countries and supports customers across a wide range of markets. As a multilingual call center, Grupo Noa International offers services in numerous languages, including English, Spanish, French, Portuguese, German, Mandarin, and many others. The organization specializes in inbound customer service, outbound lead generation, direct response campaigns, and upselling during service calls, providing flexible remote opportunities for professionals worldwide.
Role Description This is a full-time remote role for a Spanish OPI (Over-the-Phone) Medical Interpreter. The interpreter will facilitate clear and accurate communication between Spanish-speaking patients and English-speaking healthcare professionals over the phone. Daily responsibilities include performing consecutive and simultaneous medical interpretation, accurately conveying meaning, tone, and context, and using appropriate medical terminology. The role also involves managing call flow in a professional manner, maintaining confidentiality in accordance with healthcare regulations, and documenting interpretation sessions as required by client protocols. The interpreter will collaborate with call center teams and healthcare partners to support high-quality patient care and a positive customer experience.
Qualifications
- Candidates should possess strong skills in Medical Interpretation and Interpreting in clinical and healthcare settings.
- Candidates should possess solid abilities in Translation and Simultaneous Interpretation for Spanish and English.
- Candidates should possess a thorough understanding of Medical Terminology in both Spanish and English.
- Prior experience as a medical interpreter or in healthcare communication is highly beneficial.
- Fluency in Spanish and English, with clear, professional phone communication skills.
- Ability to work remotely with a reliable internet connection, computer, and headset in a quiet workspace.
- Familiarity with patient privacy standards (e.g., HIPAA or similar regulations) is an asset.
- Relevant interpreter certification or training in medical or community interpreting is preferred.
