Hybrid ASL Interpreter & Language Access Support

**Hybrid ASL Interpreter & Language Access Support**

**Position Type**

**Full-Time, W-2 Employee**

**Location**

Hybrid – South Sound / Pierce County, Washington

**Compensation**

$100,000–$110,000 annually

**Schedule**

Shift 1: Monday–Friday, 7:00 AM–4:00 PM Shift 2: Monday–Friday, 10:00 AM–7:00 PM

# **Position Summary**

Universal Language Service is seeking experienced ASL interpreters to provide high-quality, in-person and remote interpreting services while supporting language access operations, customer engagement, and interpreter workforce development.

This hybrid position combines professional ASL interpreting with additional operational responsibilities, including customer training, platform demonstrations, appointment coordination, interpreter recruitment and reactivation support, and administrative services.

Employees will primarily support in-person interpreting needs throughout the South Sound/Pierce County region, with remote interpreting and language access support responsibilities assigned based on operational needs.

# **ASL Interpreting Services**

• Provide accurate, impartial, and professional ASL interpreting services for scheduled in-person assignments at customer locations.
• Provide remote interpreting services when in-person assignments are not scheduled, as directed by operational needs.
• Maintain professional interpreting standards, confidentiality, and compliance with applicable contract and credentialing requirements.
• Travel to assigned customer locations throughout the designated service area.

# **Customer Training & Language Access Support**

• Support customer training and demonstrations on the use of FaceTok and ULS scheduling platforms.
• Assist customers with platform navigation, service requests, and general language access processes.
• Perform onsite language access support services at customer locations in accordance with an applicable Statement of Work (SOW).
• Complete light administrative duties and customer support activities as outlined in assigned SOWs.

# **Scheduling & Operational Support**

• Assist with processing and coordinating Sign Language appointments, including ODHH-related requests.
• Support appointment documentation, status updates, and coordination with Scheduling and Operations teams.
• Assist with resolving service coordination issues and escalating concerns through appropriate channels.
• Provide additional scheduling and operational support as assigned.

# **Interpreter Recruitment & Workforce Development**

• Assist with outreach to inactive Sign Language interpreters to support reactivation efforts.
• Support email marketing and recruitment campaigns for Sign Language interpreter opportunities.
• Assist with interpreter engagement, onboarding coordination, and workforce development initiatives.
• Provide mentoring, professional guidance, and developmental support to student or intern ASL interpreters as needed, consistent with ULS expectations and applicable supervision requirements.
• Identify and communicate interpreter coverage gaps and recruitment opportunities to the appropriate teams.

# **Additional Responsibilities**

• Support special projects, customer initiatives, and operational improvement efforts.
• Participate in required team meetings, training, and professional development activities.
• Perform other duties as assigned based on business needs and applicable customer agreements.

# **Required Qualifications**

• Nationally recognized ASL interpreting certification.
• Minimum five years of professional ASL interpreting experience.
• Strong expressive and receptive ASL proficiency.
• Demonstrated knowledge of professional interpreting ethics, confidentiality, and language access practices.
• Strong communication, customer service, organizational, and documentation skills.
• Proficiency with standard office technology and the ability to learn scheduling and interpreting platforms.
• Ability to work independently, manage competing priorities, and collaborate with internal teams and customers.
• Ability to travel reliably between assigned customer locations.

# **Preferred Qualifications**

• Eligibility for Washington State ODHH assignments.
• Associate’s or bachelor’s degree in interpreting or a related field.
• Experience supporting interpreting service coordination, scheduling, or language access operations.
• Experience with customer training, interpreter recruitment, or workforce development.
• Familiarity with remote interpreting and scheduling technology.

# **Work Environment & Expectations**

• Hybrid position requiring in-person assignments at customer locations throughout the South Sound/Pierce County region.
• In-person interpreting assignments take priority, with remote interpreting and operational support performed when onsite assignments are not scheduled or as directed.
• Work may include interpreting, customer training, appointment processing, interpreter outreach, administrative support, and other assigned language access activities.
• Eligible travel exceeding 50 miles one-way may qualify for reimbursement under ULS policy.
• Employees must maintain required credentials, meet applicable customer requirements, and comply with ULS policies and procedures.

# **Role Boundaries**

• This is a full-time employee position with assigned work hours and responsibilities extending beyond individual interpreting assignments.
• Employees may be assigned interpreting, customer support, scheduling coordination, interpreter engagement, and administrative activities during their scheduled shifts.
• Operational support does not independently authorize changes to customer contracts, interpreter compensation, or company policies.
• Activities performed at customer locations must remain within the scope of the applicable SOW and ULS direction.
• Employees are expected to prioritize assigned interpreting appointments while supporting additional language access functions based on business needs.

**Compensation & Benefits**

**Pay:** $100K to $110 annual salary, exempt

Universal Language Service offers a comprehensive benefits package for eligible employees, including:

• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Paid time off (PTO) and paid sick leave
• Paid company holidays
• Wellness perks and employee discount programs
• Parking reimbursement program

Health and retirement plan eligibility generally begins the first of the month following 60 days of employment, subject to applicable plan terms. PTO and paid sick leave availability are governed by company policy and applicable law.

**Equal Employment Opportunity**

Universal Language Service is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.

Reasonable accommodations are available during the application and hiring process.